Ordering and Payment Options
Ordering and Payment Options
Ordering and payment can in most circumstances be completed online.
Once a product has been chosen, there are a number of options for payment including credit or debit card, or via invoice and an electronic transfer (BACS/ITL) from the customer company's bank account.
The first step, having confirmed the item and specification on the product page is to press either the 'Add to Cart' for outright purchase.
'Add to Cart' confirms your intention to pay for the item(s). Once this button has been pressed, the items selected will appear in the shopping cart which is shown in the top right of each page. If further items are selected, these will also be added to the shopping cart each time the 'Add to Cart' button is pressed.
Once all the items for purchase have been selected, pressing the 'Checkout' button will take the customer to the actual payment screen, where 3 options will be given to proceed with payment. If further editing or changes are needed to the selected basket of items, there is an 'Edit' button for this purpose at the side of the 'Checkout' button.
Once you have made any changes you can either Continue Shopping or return to Checkout.
Once you are in a position to complete the purchase, you will need to decide which payment option you wish to select:
Option 1 is for UK based clients who wish to pay by card, managed securely via WorldPay.
To use WorldPay, it is a requirement that the customer registers with us before proceeding. However, if this is a repeat purchase and login details are available these should be inputted. Please note there is also a facility to either login or register once a customer has reached the WorldPay section of the Checkout.
When making a WorldPay card transaction, customers should be aware that the order is not fully confirmed until a member of Intelligent Vending T/a Intelligent Wholesale staff has physically validated that the details of the cardholder match with those held by the issuing bank and that no undue security risks have been identified with the payment against information that has been provided by the customer. This is because of the risk of fraud in such transactions. If there is any doubt regarding the payment, e.g. any details do not match, a member of staff may ring for further verification before the payment is accepted and the goods shipped. We apologise if this aspect of the process adds delay, but we hope customers will understand why it is necessary.
Please note: an address discrepancy may be flagged up by banks as part of their security process, in the situation where a company credit card is registered to a headquarters location but is being delivered to an alternative address/branch office. In these circumstances, further checks may be necessary to verify the details before the payment is approved.
Option 2 gives UK customers the provision to arrange payment via proforma invoice and BACS/ITL payment directly from their bank account.
This option can also be used by credit account customers. In this latter situation, the order would be processed straightaway and goods would be invoiced with our standard 30 days from invoice date payment terms.
If option 2 is selected, the customer will need to login, or register, before the transaction is progressed. Once this is done, the customer will be contacted by telephone or email by one of our representatives, who will confirm the order and guide the customer through the rest of the process.
Please note if there are seen to be outstanding issues relating to the intended purchase, the customer will be contacted by telephone or email by one of our staff. Typically, follow up will relate to matters such as confirmation of delivery times, queries regarding maintenance or, for larger machines, ensuring that site surveys are satisfactory etc.
Option 3 gives our international customers the provision to arrange payment via proforma invoice and BACS/ITL payment directly from their bank account.
If option 3 is selected, the customer will need to login, or register, before the transaction is progressed. Once this is done, the customer will be contacted by telephone or email by one of our representatives, who will confirm the order and guide the customer through the rest of the process.
Please note if there are seen to be outstanding issues relating to the intended purchase, the customer will be contacted by telephone or email by one of our staff. Typically, follow up will relate to matters such as confirmation of currency configuration, shipping queries, or specific power and connections issues relating to the installation and use of goods etc.
2. Lease Rental
Intelligent Vending Ltd is FCA approved and therefore we are able to offer finance on certain equipment to UK customers where this meets the finance company?s criteria.
For all lease rental related queries, please contact us via email or telephone for further information. Finance agreements are available for UK mainland customers only. Rates indicated on our website are guides only and based on companies deemed low risk. Actual rates may be higher than those shown because of the risk profile arrived at by our lease/finance company.
Intelligent Vending T/a Intelligent Wholesale pass all lease applications to the lease company for assessment and processing. The lease company will then discuss the commercials with the customer in more detail and, if the application is approved, confirm rates with the customer. Customers should be assured that until a formal agreement is signed, they are completely free to walk away from the proposed arrangement without penalty.
Customers should note that all discussions between them and the lease company are confidential and Intelligent Vending T/a Intelligent Wholesale is not party to these. Once discussions have been concluded, we will be informed by the lease company that the order can proceed, and we will be given authority to order the stated equipment/machines. Unfortunately, if the lease application is not approved, we will be unable be able to proceed with the order unless an alternative method of payment is agreed between us.