Ordering and Payment Options

Help, advice and answers to common customer queries

Ordering and Payment Options

We offer convenient online ordering and payment options for our UK customers.

After selecting your product, you can choose to pay by credit or debit card, or via invoice and electronic transfer (BACS/ITL) from your company's bank account.

To make a purchase, simply confirm the item and its specifications on the product page and click 'Add to Cart'.

Clicking 'Add to Cart' will add your chosen product into the shopping cart at the top right of each page. You can add more items by clicking 'Add to Cart' again.

When you're ready, click 'Checkout' to proceed to the payment screen. You can edit your basket using the 'Edit' button next to 'Checkout'.

After making any changes, you can either continue shopping or proceed to checkout, where you will be asked to choose your preferred payment option:

Option 1: UK clients can pay by card via WorldPay:

To use WorldPay, please register with us first to create an account, making the purchasing process smoother. For repeat purchases, simply log in with your details. You can also register or log in at the WorldPay section of the checkout.

Orders are not fully confirmed until our staff validate cardholder details with the issuing bank to prevent fraud. If there are any discrepancies, we may contact you for verification before accepting payment and shipping goods. We apologise for any delays this may cause.

Please note: Address discrepancies may be flagged by banks if a company credit card is registered to a headquarters but delivered to a different address. Further checks may be necessary.

Option 2: UK customers can arrange payment via proforma invoice and BACS/ITL payment:

This option is also available for credit account customers, where orders will be processed immediately, and goods invoiced with our standard 30-day payment terms. If you are not a credit account customer, you can either download the proforma invoice from our website for payment, or a member of our team will contact you via email.

Option 3: International customers can arrange payment via proforma invoice and BACS/ITL payment:

If you choose this option, please log in or register to proceed. A representative will contact you to confirm the order and guide you through the process, including bespoke shipping quotes for overseas clients.

If there are any outstanding queries, we will contact you by phone or email. Follow-up may include delivery times, maintenance queries, or site survey confirmations for larger machines.

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