Fraud Prevention
Card Payments
Due to the risks associated with 'cardholder not present' transactions, we only accept online card payments and no longer take card payments over the phone. This is to enhance security and prevent fraud.
Occasionally, our security measures may cause slight inconvenience as we authenticate cardholder details. We apologise for any delays this may cause.
If cardholder details do not match those held by the issuing bank, we may request further verification before processing the transaction. This could delay the transaction until the next working day.
While most discrepancies can be explained, additional verification helps us prevent fraud and protect our clients, keeping prices low.
International Trade
For international clients, we may request information about the company or Directors to validate the trading entity. This is especially necessary for orders and enquiries from email accounts like Hotmail, Yahoo, or Gmail.
For substantial orders, we may conduct formal checks with local trade organisations and government bodies. Any charges incurred from these checks may be passed on to the customer.
These checks are typically only for initial orders. Once validated, trading details are added to our system, reducing lead times for subsequent orders. Establishing a trusted relationship with overseas clients is key to a long-term commercial partnership.
