Consultancy and Advice Regarding Purchasing Decisions
Consultancy and Advice Regarding Products/Purchasing Decisions
The primary intention of our site is to provide an online shopping facility for our customers and clients, offering clear information about products and prices, together with a streamlined purchase or lease rental process. We are able to keep prices low because most processes are automated.
As a result of this approach, we are sorry we are unable to provide ongoing or detailed advice and support to customers purchasing standard products who are unsure or unclear about what they want to buy. We know from experience that, in the majority of such cases, the information that is required is already covered by documentation available on the web site.
Clearly, if customer business requirements are more complex, relating to a number of different sites, functions, machines and products etc, or they require a more bespoke solution, we are happy to provide advice accordingly, in relation to the suitability of machines, solutions, or specifications.
Unfortunately, however, we are not equipped to work with clients to develop their own business ideas, or to help manage their projects, unless this is on a formal consultancy basis for which we charge.
Consultancy is chargeable on an hourly or daily basis, or as a package in relation to a specific project. We would never enter into a commercial consultancy arrangement without the formal agreement of the client. We would also like to reassure prospective clients that we are experienced at working on highly confidential projects, often subject to a formal non-disclosure agreement, so we are familiar with the need for caution and care where new product ideas or solutions are under discussion.
