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Choosing a Hot Drinks Machine

The Intelligent Vending web site includes a wide range of hot drinks machines offering different drinks options and at different prices.  Knowing which machine best meets your needs is not always easy.  This guide is intended to help you understand the options and make a choice that best meets your or your company’s requirements.

There are a number of areas to consider:

  • Your budget
    We provide machines from about £1000 up to approximately £10,000, so you need to be clear how much you wish to spend.    High end systems will include options such as fresh milk coolers and more sophisticated design. However, you don’t always need to pay top prices to ensure good quality or a wide range of drinks options, although at the cheaper end of the range you may need to make some compromises.
  • Throughput and numbers of users
    Some of our machines are only suitable for small offices, while others have the capacity to be used constantly throughout the day.  Where heavy use is anticipated, always look at machines that are designed for this.  Buying a cheaper, unsuitable, machine will be false economy because of the increased likelihood of breakdown and a reduced working life.  It will also cause frustration because the actual drinks making process is likely to be slower than on a machine designed for heavy use.
  • Drink Options and Quality
    You may be fairly clear regarding what type of drinks you want to provide, but some further thought is needed to enable you to focus down to the most suitable machine for your requirements.   Many machines (possibly because they are often manufactured in Italy!) focus primarily on providing quality coffee, and while they do also tend to offer other drink options, these are often instant products and do not deliver to the same quality as the main coffee drink. If other types of drink are important to you, ensure you are clear what the machine can deliver.  Phrases to look out for are:

    • Bean to Cup (B2C)
      These machines tend to produce the best ‘coffee shop’ quality coffee because they produce drinks from beans which are ground inside the machine.  Please note, however, that other drinks options provided in the same machine may not be of the same quality.  As a result of the number of elements involved i.e. grinding the beans, producing the drink, and then potentially adding whipped milk topping for cappuccinos etc., these machines tend to be slowest to produce a drink e.g.  40 seconds or more.  If rapid throughput is the imperative, therefore, a B2C machine may not be the best solution for you.
    • Freshbrew
      You will see this for both coffee and tea options, and these machines represent a good compromise in terms of drinks quality.   In the case of coffee the drink is produced from real ground coffee (pre-ground by the manufacturer) which is brewed in the machine; tea is made from real tea leaf so is the closest you will get to tea you make yourself at home.  Please note, however, that apart from a couple of exceptions (see Flavia and Kenco Singles below) you will be required to pay several thousand pounds for a machine that provides both Freshbrew coffee (or B2C)  and Freshbrew tea.
    • Instant/In-Cup
      There are two types of machine in this category.  Instant machines mix powder from a canister inside the machine to produce the drink e.g. coffee, hot chocolate, tea, soup etc.  In-cup machines work on a similar principle but the powder is supplied already in the cup, and hot water is added to this (either in the machine or manually) to produce the drink.   Instant machines can provide good quality drinks e.g. chocolate, but generally the drinks are of lower quality than either  B2C or Freshbrew.  Instant tea, in particular, is typically of noticeably poorer quality (although this is getting better), and customers often provide normal tea bags at the side of the machine and just use the hot water facility on the machine to pour over the tea bag.   Instant machines tend to be good where there is high volume usage and a need for quick turnaround e.g. works canteens.
    • Flavia 400 and Kenco Singles Machines
      These options are included as machine specific additions to the list, because they offer an alternative approach to providing hot drinks, and they are very flexible in terms of the range of drinks offered.  The machines produce Freshbrew equivalent quality drinks (including tea) by forcing hot water through sealed sachets (Flavia) or capsules (Kenco).  They are ideal for small offices, waiting rooms or product showrooms where high quality and convenience are priorities.  Since individual drinks are self-contained in their own packaging, these machines are very easy to operate and maintain with a much lower cleaning requirement than conventional machines; the only waste being the spent sachets or capsules that need emptying from a bin.  The main downsides are the relatively expensive unit cost of drinks (see below) and the fact that they are not designed for heavy usage.
  • Cost of Drinks
    We are frequently asked to provide the cost of each drink by machine option.  Unfortunately this is difficult because so many factors are involved.  These include the type of machine (e.g. Instant, Freshbrew or B2C), the quality of the product/ingredient used), the purchase quantities involved, the drinks strength setting that has been used on the machine, whether the cost of adding milk is included, the size of cup (e.g. 7oz, 9oz, or 12oz), whether the cup cost (if disposable) has been included, and whether the machine uses sachets/capsules.  For coffee, instant drinks cost in the region of 9 – 15p per cup; Freshbrew and B2C from 7 – 12p per cup, and sachet/capsule  machines 25p or more per cup (over 30p if two-stage cappuccino/latte etc.).  So although B2C machines offer the best quanlity, there is not a price premium on this drink and the unit cost per drink compares very well with other options.
  • Manual/Automatic
    Some machines are fully automatic, i.e. you press a drinks selection button and the drink is delivered in a cup to the strength you have selected and with additional sugar already added.  In manual machines, you will need to place a cup under the delivery spout and add your own sugar and milk etc.  Manual machines may be more attractive for B2C because you can use your own china cups and saucers etc. to add to the impression of quality.  Fully automatic machines may be better in very busy environments and because they avoid the need for separate storage for cups and sugar etc.
  • Space Considerations
    The pictures online do not always provide an accurate impression of the size of hot drinks machines, and it is always a good idea to check the machine dimensions to ensure you have adequate space for your selected machine.  As a general rule, floor-standing machines are larger than their table-top equivalents though some floor-standing machines are simply a table-top machine with a matched base cabinet.  Capacity within floor-standing machines also tends to be greater, and there may be scope for storage within the machine.
  • Water Supply
    Most commercial machines are designed to link to the mains cold water supply, and therefore need to be located close to a suitable access point so they can be plumbed in.  This is the most efficient set-up in terms of convenience and probably essential if there is likely to be heavy usage of the machine.   Some machines do offer tank fill as an option, however, if mains water cannot be easily accessed.  You will need to check whether this is a standard option with the machine or has to be paid for as an option.  A separate water tank and pump setup may cost several hundred pounds.  Tank fill is best for floor-standing machines as the cabinet will probably accommodate the water tank and pump kit.  On smaller machines these may need to be located external to the machine which could be inconvenient and unsightly.
  • Payment systems
    These enable the operator to charge for the drinks provided through the machine.  Some, particularly the larger machines, provide for fitting of a change giving coin mechanism to the machine plus, if required, and to offer additional convenience, a note reader which works in conjunction with the coin mechanism.  A less sophisticated option is a coin acceptor which will take payment in coins but does not offer a change facility.  Particularly with smaller machines, a key question is whether a payment system is essential (e.g. in a small office environment), as this option can add £200 – £500 to the machine price.
  • Cleaning
    Commercial hot drinks machines are specialised pieces of machinery and technically quite sophisticated.  To ensure they remain in good working order the manufacturer’s cleaning recommendations should be followed closely.  Following the recommended schedule both protects the machine and ensures that the quality of drinks produced remains consistently high. Dirty pipes can produce an aftertaste that severely detracts from the drinking experience!   Failure to keep machines clean and in good order is a frequent cause of breakdown, and would not be covered by the manufacturer’s warranty or any additional maintenance agreement.  Adding a water filter and scale control between the water supply and the machine is also essential for plumbed in hot drinks machines, as this improves drink quality and extends the life of the machine.  Some manufacturer warranties are made void if a filter has not been fitted.  For tank fill machines also, a filter and scale control system suitable for the machine should also be included.
  • Maintenance Cover
    Commercial hot drinks machines are generally provided with a manufacturer’s parts warranty for 12 months.  This does not include labour or any callouts that are required, even if the machine is new and has been installed for only a few days.  Our trade customers typically have the facilities to cover maintenance of their machines, but this resource is rarely available to end users.  We, therefore, strongly advise such customers to take out a maintenance agreement (covering parts and labour) when they purchase the machine.  Although these may seem expensive they are not when compared with the high cost of ad hoc callouts (typically £100 – £150 per time).  As well as offering good value overall, they also provide peace of mind to the customer.

The above information is intended to provide a general overview of issues to consider when you are looking to purchase a commercial hot drinks machine.  It does not provide detail of individual machines (except for Flavia and Kenco Singles machines – for the reasons stated). While the information provided should guide you in the right direction, you will also need to look at the details provided about each machine before you make a final purchasing decision.

The manufacturers brochure for most machines can be downloaded from the respective product page – look for this symbol to the right of the main product picture:

Should you still require further advice once you have narrowed the field down to a few options, please give us a ring on 01629825555 or email us at sales@intelligentvending.co.uk

Author: Intelligent Vending Ltd

DarenthMJS Vending Machines Now Available!

Eagle eyed followers of Intelligent Vending will have seen that our online product range has grown dramatically over the past week.  We’re thrilled that we can now offer the full DarenthMJS range of hot/cold drinks and snack machines on our site.  This is a great partnership for us.  Not only are DarenthMJS  one of Europe’s  most innovative and respected designers of vending equipment, they are British and, what’s more, based just up the road from us in north Derbyshire.

We called into their factory a few weeks ago and ended up spending the whole afternoon there.  They have a fantastic showroom and are complete enthusiasts about the equipment they sell – it was almost impossible to get away!  Perhaps best known for providing a large number of well-priced in-cup hot drinks machines to suit every vending, factory and retail requirement, they have recently branched out by developing a high quality, stunning to look at, range of bean to cup machines.

The Roma range not only looks great, with its matt black cabinet, stainless steel features, and choice of different coloured neon effect backlighting; the coffee it produces is equally special, and shows that automatic machines are increasingly a match for their barista operated counterparts at the local coffee shop. In line with their desire to provide innovative and practical solutions, the Roma Duo seamlessly enables two drinks to be made in unison and doubles capacity while reducing waiting times for consumers.

Available with a range of very useful accessories and payment systems, the Roma will undoubtedly be a force to be reckoned with in coffee vending. Why not take a look – the whole DarenthMJS range is now available from Intelligent Vending!

Author: Intelligent Vending Ltd

Coffee Machine

Adding to our ever expanding catering range, we have now listed Franke Coffee machines on the site.

These top of the range, stylish yet simple to use coffee makers make a great addition to any cafe, catering establishment, or office staff room and are now available to buy from us here! As ever, full specs and downloadable brochures are available at the bottom of the page.

Makes you warm up just thinking about a nice fresh coffee during this cold, cold weather doesn’t it! What’s your favourite hot drink? Let us know in the comments below.

Author: Intelligent Vending Ltd

New Look Flavia Creation 400

As of the 20th September 2010, the Flavia Creation 400 hot drinks machine will sport a fresh new titanium look.

Replacing the old cream finish, the new titanium fascia provides a sleek premium feel, and is intended to better integrate with workplace environments. The previously white lights have now been changed for lights which emit a cool blue glow, further enhancing visual appeal and complimenting the style of many existing electrical products around the office.

In an attempt to boost the intuitive use and user experience of the Flavia coffee machine, the rounded selection buttons have also been replaced with concave versions, to show their purpose more effectively.

There have also been few a slight modifications to the software of the Flavia C400 to make it more simple and easy to use.

The screen saver has been removed, and potentially unfamiliar or unnecessary terms and options have been stripped from the on-screen menu to try and lower the learning curve and reduce the risk of brewing errors. Icons have also been added to some menu items to help users better identify the options they require, and speed up the navigation process.

Finally, a ‘Cappuccino / Espresso’ option has been added to the main menu to reduce confusion and highlight the frothy cappuccino and the improved espresso with smooth crema.

For more information on Flavia coffee machines and the Flavia Creation 400, please visit the following link:

Flavia Machines

Author: Intelligent Vending Ltd

Flavia Galaxy Hot Chocolate

Our Flavia drinks menu is soon to be updated with the delicious new: Mars Galaxy hot chocolate, which will replace the existing Flavia hot chocolate drink: Choco.

This of course means that Flavia Choco will be delisted; here are 3 reasons why this is a good thing:

* Flavia Galaxy is made using real chocolate

* 75% of people prefer Flavia Galaxy hot chocolate to Choco

* Galaxy is the fastest growing Mars Inc. chocolate brand in the world

Flavia Galaxy Hot Chocolate

Read More …

Author: Intelligent Vending Ltd

Introducing the Azkoyen Vitale Coffee Machine

We would like to take a quick moment to introduce the latest addition to our catalogue of tabletop hot drinks machines: the Azkoyen Vitale S. Azkoyen have been developing top quality vending machines and components for over half a decade, and now offer one of the most comprehensive ranges of vending machines of any manufacturer.

The Azkoyen Vitale S is quickly becoming a favourite amongst coffee lovers. This hot drinks vending machine has been designed to follow the particular standards set by a few of the world’s most renowned coffee experts with the aim of delivering the perfect drink. So you can be confident the Azkoyen Vitale S machine will satisfy the taste buds of most consumers.

Very low maintenance is required with this 7 selection machine. It is easy to install, refill and clean, with direct access to key parts. This compact tabletop hot drinks machine comes in both bean-to-cup and instant only versions, as well as the combination model.

For more information on this hot drinks machine, please visit our hot beverage vending machine page.

To download or view the brochure for this machine, including the full technical specification for all varieties of machine, please click the following link:

Azkoyen Vitale S Hot Drinks Vending Machine Brochure (PDF Format)

Author: Intelligent Vending Ltd

Perfect for a Quick Caffeine Fix

Seeing a vending machine in the office is not an unusual sight today. People love stopping off at a vending machine for a quick snack, or any of the other things that can be found in a vending machine these days. The answer is unanimous though about what vending machine people find the most popular.

Everyone loves the coffee vending machines. Speciality shops throw a spanner in the works though – they offer speciality coffee that attracts many customers. But….vending machine manufacturers are quick on the uptake. That is why today you get many coffee vending machines that offer speciality coffee of the highest quality and, most impressively, rivalling what the coffee shop can deliver.

Coffee at its best

Coffee vending machines are good business. Businesses are always keen to allow a coffee vending machine onto the premises as they know employees dash off for coffee. People want their regular caffeine fix during the day. It is good for morale if staff don’t have to run out in all types of weather for their needed cuppa, and it saves time to have coffee ‘on tap’.

A coffee vending machine is popular for small business premises as well. Owners of shops know that people will come inside to get a good cup of coffee. This means they are more amenable to spending money in the shop at the same time. Coffee vending machines that stock good quality coffee are popular not only on business premises, but also school staff rooms. Sometimes it seems as if the world runs on coffee and coffee vending machines can be a lucrative business.

If you build up a reputation for quality and reliance you can soon have a good business running. If you show clients that you are a responsible entrepreneur, they may ask for more. How far you go in the vending machine business is up to you.

Author: Web Contribution

The Flavia ® Way

We all know the importance of a nice hot drink. They help calm our mood, boost motivation and give us that extra nudge we need to work more effectively through the day. Not to mention they taste delicious – provided you use the right tools and ingredients, of course!

There are a vast number of hot drinks machines to choose from in today’s market – true to such an extent that choosing the right machine for the home or office can be a daunting experience.

It might help you to know that for us, Flavia machines and Flavia drinks are a favourite around our office. We use them on a daily basis, and have done for years. Flavia has spent over 25 years perfecting their vending systems to deliver one of the freshest, most delicious drinks around.

Flavia provides the ultimate hot drinks vending machine solution.

Quality is paramount throughout: the best ingredients are sourced from around the world, and served to you in highly reliable machines designed with simplicity in mind.

Read More …

Author: Intelligent Vending Ltd

A ‘Fresh’ New Flavia ®

The popular Flavia brand has recently announced some new and exciting changes to their imagery and products. Flavia has been manufacturing high quality hot drinks machines for customers for over 25 years now. As you will already know, the Flavia SB100 (popular for small offices) and the Flavia Creation 400 (higher throughput) are perfect solutions for staff and visitors alike.

With the exciting new tagline: ‘Think Fresh!’ Flavia will once again reinforce their ethos of freshness, choice and convenience; underlining their supremacy for hot drinks vending machines in the workplace.

This new branding will identify Flavia’s key differentiators like the Fresh Release Filterpack technology and unique 3 step process – source, seal and serve. As always, Flavia continues to provide a wide range of high quality drinks with minimal fuss.

Read More …

Author: Intelligent Vending Ltd
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