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Vending machine maintenance, warranty and service contracts

We offer a comprehensive range of maintenance services for most of our vending machines to UK mainland clients: from basic pay-as-you-go type packages to full cover including training. Our reason for not offering maintenance on a few of our basic vending machines is down to their simplicity and ease of operation and installation. In these cases, any maintenance packages would not be cost effective as basic training and troubleshooting can be taken care of via telephone or email communications.

For our international customers, there are a few different options. If you happen to be in an area we cannot cover, we may still be able to provide assistance due to our extensive global network of vending contacts. Additionally, we can offer training sessions if required, or even arrange a remote location visit from an engineer (this is usually only applicable on large orders); this means your local engineers can then receive first-hand, on-site training.

We have a policy to try and attend to any machine faults within 24 hours - or sooner should an emergency occur (excluding some regional locations plus weekends and UK statutory holidays).

With any new vending machine purchase we will commission your machine and provide installation and full staff training of up to 2 hours per machine if opting for full maintenance cover. Machines will also be serviced and any labour and/or replacement parts required are free of charge (excluding damage caused by vandalism or misuse). Plus, we do not charge a callout fee for our engineers.

The following is a breakdown of our typical vending machine maintenance packages:

• Basic maintenance cover options:
  • Installation and training only
    • Charged at a flat-rate
  • Machine callout only
    • In this case we charge on a callout basis, including the first 15 minutes, and every subsequent 15 minutes required on site thereafter
• Full maintenance cover includes:
  • Vending machine commissioning and installation plus staff training of up to 2 hours per machine
  • Servicing of vending machines, with no charge for labour and/or any replacement parts required (excluding damage caused by vandalism or misuse)
  • We aim for a sub-24 hour response time, or sooner in an emergency (excluding some regional locations plus weekends and UK statutory holidays)

Whatever the choice of maintenance package, our customers can expect to receive great value for money backed by high quality service and expertise provided by our knowledgeable and friendly technical support team.

If you would like any more information regarding our vending machine maintenance options, please call on +44 (0)1629 825555 and speak with an advisor who will discuss the options available with you in more detail.