Ordering and Payment Options
Ordering and Payment Options
Ordering and payment can in most circumstances be completed on line.
Once a product has been chosen, there are a number of options for payment including credit or debit card, lease rental (for business customers only), electronic transfer (BACS/CHAPS) from your bank, or via invoice.
The first step, having confirmed the item and specification on the product page is to press either the 'Add to Cart' for outright purchase or 'Add to Lease Cart' button if you want to enter a lease rental arrangement.
'Add to Cart' confirms your intention to pay for the item(s). Once you have pressed this button, the items selected will appear in a box on the top right of the page. If you select further items, these will be added to the same box each time the 'Add to Cart' button is pressed.
Once you have registered all the items you wish to buy, pressing the button will take you to the actual payment screen, where you will be given 4 options to pay for for your items. If you want to edit or make changes to your already selected basket of items, there is an 'Edit' button for this purpose at the side of the 'Checkout' button.
Once you have made any changes you can either Continue Shopping or return to Checkout.
Once you are in a position to complete the purchase, you will need to decide which of the four payment options you wish to select:
Options 1 and 2 provide a choice regarding whether card payment is made by WorldPay or Google Checkout. Simply choose which one you prefer and follow the instructions on screen for making payment.
To use WorldPay it is a requirement that you register beforehand, if you have not already done so previously. If you have, then the customer is asked to login using previously confirmed details. There is a facility to either login or register in the WorldPay section of the Checkout.
Registration is optional if you wish to use Google Checkout. A link is provided for you to login/register in the Google Checkout section of the page.
For both types of card transaction, customers should be aware that the order is not fully confirmed until a member of staff has physically validated with the issuing bank that the details of the cardholder presented on line match with those held by the issuing bank. This is because of the risk of fraud in such transactions. If there is any doubt regarding the payment, e.g. any details do not match, a member of staff may ring you for further verification before the payment is accepted and the goods shipped. We apologise if this aspect of the process adds delay, but hope you will understand why it is necessary.
Option 3 gives customers the provision to arrange payment by telephone, either using a card or by invoice. Customers would normally need to have built up a positive purchasing history with Intelligent Vending before an invoicing arrangement would be agreed.
If option 3 is selected, the customer will need to login, or register, before the transaction is progressed. Once this is done, you will be contacted by telephone by one of our representatives, who will take you through the rest of the process.
Option 4 is available for our international clients. Again, this option requires prior registration, following which the purchase is managed over the telephone by one of our staff.
Under all 4 options, if there are seen to be outstanding issues relating to the intended purchase, the customer will be contacted by telephone or email by one of our staff. Typically, follow up will relate to matters such as confirmation of delivery times, queries regarding maintenance or, for larger machines, ensuring that site surveys are satisfactory etc.
2. Lease Rental
If you press the 'Add to Lease Cart' button, this indicates your intention to acquire the item(s) on a lease rental basis rather than through outright purchase.
Once you have pressed the 'Add to Lease Cart' button, you will be taken to a separate area where the lease arrangement will be initiated.
PLEASE NOTE: Pressing the 'Add to Lease Cart' button does not commit you to a legally binding lease arrangement. This will not happen until much later in the process, after you have been put in touch with a finance adviser who will provide you with a quote* and confirm bank acceptance of the arrangement following a credit check. This stage is managed wholly outside Intelligent Vending by the bank that, if the lease is confirmed, will service the arrangement throughout the rental period.
Once you are in the Checkout area, you will be asked to register or log in, depending on whether you have registered with us before.
Following login or registration you will be contacted by a member of Intelligent Vending staff who will take you through the next stage. As part of this, you will be put in touch with the bank who will confirm your suitability to proceed on a lease rental basis. Until a formal agreement is signed, you are completely free to walk away from the arrangement without penalty.