It is an unfortunate fact of life that online stores have been heavily targeted by thieves and fraudsters because of the prevalence of cardholder not present transactions and the added risks this involves for such outlets. In recent months, Intelligent Vending has been targeted on several occasions in this way, and in consequence we have had to review and strengthen site security measures. Occasionally, these measures will involve some slight inconvenience to customers while we fully authenticate cardholder details, and we apologise if this is necessary in respect of your purchase.
Typically, some of the details presented by a cardholder will not match with those held by the issuing bank. In this instance, unless you already have a strong and reliable trading relationship with us, it is likely that we will ask you for further verification to confirm identity and other details before the transaction is processed. This may mean holding up a transaction until the next working day when staff are available to conduct checks in person.
On most occasions any discrepancies can be explained, but we have also uncovered clear attempts to defraud the company. If you are asked to provide additional verification when making a purchase, please bear with us, and be assured that preventing fraud helps us to keep prices low.