Consultancy and Advice Regarding Purchasing Decisions

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Consultancy and Advice Regarding Products/Purchasing Decisions

The primary intention of our site is to provide an online shopping facility for our customers and clients, offering clear information about products and prices, together with a streamlined purchase or lease rental process. We are able to keep prices low because most processes are automated.

As a result of this approach, we are sorry we are unable to provide ongoing and detailed advice and support to customers who are unclear regarding what or whether they want to buy. In most cases, it is clear from experience that the information and advice that is needed is already covered by documentation available on the web site.

Clearly, if customer business requirements are more complex, relating to a number of different sites, functions, machines etc, or they require a more bespoke solution, we will advise and offer support regarding suitability of machines and specifications accordingly. Unfortunately, however, we do not have the resources to work with clients to develop business ideas, or help manage projects unless this is on a formal consultancy basis.

Consultancy is chargeable on an hourly or daily basis. However, we would normally offer an initial scoping discussion with a client free of charge, and we would never enter into a commercial consultancy arrangement without the formal agreement of the client.

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