Vending Machine FAQ

Intelligent Vending Ltd >> Frequently Asked Questions

Common vending questions and enquiries

To make it easy for our existing clients and new customers, we have compiled a list of the most frequently asked questions relating to our vending machines and vending machine services. These are to be used as a quick reference, but should you require more detailed information please do not hesitate to contact us.

Frequently Asked Vending Machine Related Questions

Here is a list of the most common frequently asked questions about vending machines and the services provided by Intelligent Vending Ltd:

Q: Can I pay for vending machines and vending machine services using a credit or debit card?

A: Intelligent Vending Ltd accepts all major credit and debit cards including American Express. In addition, payment can also be made by cheque, BACS, standing order etc.

Q: Does Intelligent Vending Ltd offer lease rental agreements on vending machines?

A: Intelligent Vending Ltd can offer fixed term rental agreements (subject to credit approval) on all purchases over £1000. These are usually payable over a 5 year term. We have negotiated some great rates that provide a very economic and easily managed alternative to purchase.

Advantages to lease rental:

Doesn't tie cash up in large vending machine purchases
Fixed quarterly payments regardless of interest rates or inflation
Allows for effective future budgeting
100% allowable against pre-tax profits
Far greater flexibility with payment
Makes cutting edge vending technology more affordable

Q: Can we open a trade account?

A: We would be pleased to open a trade account for you. All we ask is that first, as a new customer, you establish a trouble-free record of payment before the new account is set up. A trade account form is also available on request, please contact us if applicable and one of our advisers will be happy to send over our credit agreement. Once this has been approved by our accounts department you’ll receive 30 days credit based on invoice date. Our terms differ for international clients, so please call for details.

Q: Do you have clear terms and conditions?

A: Our standard terms and conditions can be viewed by following this link. We have tried to make these as straightforward as possible and they apply to most of our vending machine products and services (excluding maintenance agreements etc - terms supplied separately depending on the type of machine etc).

Q: Do you offer a return policy on goods?

A: Please see our full terms and conditions which can be viewed by following this link.

Q: What is the lead time on delivery?

A: This varies depending on the vending machine, vending product type and quantity ordered. With regard to vending machine consumables, these can often be supplied to you within 3-5 days unless ordered in bulk. For further information regarding your order, please speak to one of our advisers. We will always try to respond positively to any requests for urgent delivery, and there may be additional cost, but we cannot guarantee to improve on standard delivery times. This is particularly true for items that need to be specifically set up for the customer.

Q: Is there a delivery charge on orders?

A: Usually all orders will incur a delivery charge, although this may be negotiable on very large orders. Charges vary according to the size and weight of vending machine as well as the delivery location. All of our UK mainland delivery charges are shown on our website once you get to the shopping cart checkout page. Larger orders are rewarded with free UK delivery (includes all floor-standing traditional vending machines) – also products in ordered in bulk. Shipping and transit charges for overseas deliveries are charged at actual cost. Please speak to one of our advisers for further information concerning vending machines.

Q: Do you supply vending machines to companies based outside the United Kingdom?

A: Yes, but only certain vending machines. In recent months, we have delivered orders to places such as: Greenland, Spain, France, Russia, Ethiopia, Ivory Coast, Canada, United Arab Emirates, Slovenia, Latvia to name but a few, so distance by itself presents no major problem. While we will always attempt to provide telephone support to our customers, wherever they may be, we are unable for logistical reasons to offer on-site technical support outside the British mainland. Please contact us for further details regarding any vending machine overseas orders.

Q: Do I need to site survey before ordering vending machines?

A: If your vending machine is supplied on a self management basis the proposed site will need to be properly surveyed by the customer prior to purchase. This ensures there are no access problems and confirms that the machine will fit satisfactorily within your chosen location. Some vending machines require their own power or water supply and the customer will need to confirm these are conveniently located. Connection to an appropriate and convenient supply is provided for some vending machines and water coolers as part of the installation process, although it is likely that there will be additional charge if this is not straightforward. Intelligent Vending Ltd will conduct site surveys free of charge if there is a significant order. Otherwise, site surveys may attract a charge according to location. The importance of ensuring the site is suitable for the chosen vending machine cannot be over-emphasised, since once Intelligent Vending Ltd has processed your order, full payment will be required irrespective of whether the vending machine is subsequently judged to be unsuitable (excluding damaged goods).

Q: Do you offer maintenance agreements for vending machines?

A: Intelligent Vending Ltd offers competitive maintenance packages for most vending machines in our range. The price for technical support is quoted at the point of large orders, alternatively, maintenance agreement charges can be found on our maintenance website page. The agreements are also available for download from these pages for your peace of mind. All new vending machines supplied by Intelligent Vending Ltd are also covered by a parts warranty. It is also possible to offer maintenance agreements to sites with existing vending machines (i.e. purchased from elsewhere). Please contact us for further information regarding technical service and support.

Q: Can you calibrate vending machines to vend any product?

A: All vending machines have minimum and maximum product dimensions, so there are limits on what vending machines can dispense. In the past we have calibrated vending machines to vend a wide range of items from the delicate and fragile to the unorthodox - with considerable success, so check out your ideas with us. There is often a vending machine on the market to suit any product (within reason!). Some unusual shaped products may need to be pre-packaged to be compatible with the machine's vending mechanism, but we will advise you about this. For unusual items, we would normally ask you to supply a number of products so we can test vend these at the factory. This is to ensure trouble free operation after delivery. In all cases, stocking of vending machines needs to be undertaken with care as damaged or distorted packaging will prevent operation of the vending machine in many cases. Attempted over-filling of certain vending machines will produce the same results. Please see customised vending machines for more information.

Q: Can Intelligent Vending Ltd supply products for the vending machines I have ordered?

A: Intelligent Vending Ltd offer a wide range of products for vending machines. Please browse through our website for further information and prices.

Q: Can Intelligent Vending Ltd ensure customer confidentiality?

A: Intelligent Vending Ltd has worked with a number of customers who are developing new vending ideas that are commercially sensitive and require a high level of confidentiality. Protecting our customers' interest is a very high priority to us, both because our good reputation with customers is highly valued, and because trust is an excellent basis for generating future business. We have also established very reliable relationships with the third party consultants, designers and suppliers that we work with. If you have any questions, please do not hesitate to contact us for further information.

Q: Can Intelligent Vending Ltd supply machines and products for domestic use?

A: Intelligent Vending Ltd mainly provides services to the business sector. When dealing with domestic consumers our terms and conditions differ to accord with statutory rights. If you are wishing to purchase a machine or service on this basis, please call us on +44 (0)1629 825555 for further information.

Q: Where can I view Intelligent Vending Ltd's Terms and Conditions?

A: Click here to download our terms and conditions (Adobe PDF Document)

Q: Do you offer a fully managed service for all of the vending machines in your range?

A: Not as a general rule. We typically work as vending machine & vending product brokers and consultants - our primary focus is to provide the right vending machines to suit your individual requirements and maximise client profits. Most of our vending machines are supplied on a self-management basis (self-fill). This allows our customers to have complete control over product choice and pricing (stocking healthy, unhealthy, fair-trade, own-brand products etc as appropriate). All profits from vending machine product sales are also kept via our client using this approach and stocking vending machines is straightforward once trained by our engineers. This model offers the greatest possible profit margins for your organisation. There is also no need to worry about maintenance or technical issues, as in the UK we offer a comprehensive range of support services. However, if a fully managed service is essential for you, please do not hesitate to contact us. We have a wide range operating contacts and frequently arrange operating deals for our clients (also commonly known as full service, and clean and fill). We also support our international clients via comprehensive training sessions either held in the UK or overseas depending on order size.

Q: Can you offer change machines set-up for my currency?

A: Yes and no. Euro, Sterling, and US Dollar change machines are available. We are also able to offer a range of change machines set up for a high percentage of other currencies, but these would need to be discussed in further detail with one of our representatives. If it is a new build and research and development is required, it is likely we will ask for a minimum order quantity. Please contact us for futher information.

Please call +44 (0)1629 825555 or email us for more information on our vending machines.

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